What to do if you get an error message when loading non-BMP pictures (GIF, JPG, PNG, or DIB) into ToonTalk

NOTE. Beginning with version 3 (Beta 33 or version 2.40 or later) ToonTalk uses Microsoft's GDI+ instead of the DirectX Media extensions. This new API works with Windows 98 and Windows NT 4.0 and above it but does not work for Windows 95. For Windows 95 ToonTalk continues to use the DirectX Media extensions.

ToonTalk uses Microsoft's DirectX Media extensions to Windows to load pictures (other than BMP files). If loading non-BMP files signals an error there are few things to try before reporting the problem to support@toontalk.com.

  1. Microsoft designed things to use the same program code to load pictures that is used by Internet Explorer. It turns out you need to have Internet Explorer 4 or later loaded into the machine. You can either download Internet Explorer from Microsoft or stick to BMP picture files in ToonTalk.
  2. It is possible that the DirectX Media extensions haven't been installed on your computer even though DirectX has been. You can download the DirectX Media extensions from Microsoft.
  3. It is possible that your computer has too old a version of Microsoft's DirectX. You can download the latest version from Microsoft.
  4. Perhaps the picture file itself is the problem. Try viewing the picture in a browser or paint program.

If the problem persists after trying the above, then please report it to support@toontalk.com. Thank you.

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